Customer service

We can be reached Monday – Friday from 9:00 a.m. to 4:00 p.m.
either by e-mail: info@schwarze-equestrian.com,
telephone or WhatsApp: 0049-151-6751-0497
or via our social media accounts.

It usually takes 3-5 working days to process your order.

The dispatch takes place with DHL package.

Germany – 4.95 € from 100 € order value free shipping,
Europe – 12,95 € from 120 € order value free shipping,
other countries – POA from 300 € order value free shipping.

Shipments cannot be sent to any PO box addresses or drop boxes.

We pack as sustainably as possible and without unnecessary plastic.

It is possible to return the goods within 14 days of receipt.

Discounted items cannot be exchanged.

Please print and fill out our return slip, which is attached to the order confirmation email, and put it in the package.

Returns and costs are organized and paid by the customer himself.

Please send the return to:
Schwarze EQUESTRIAN UG
Im Tale 46
37115 Duderstadt
GERMANY

You have the option via

Klarna, credit card with 3D Secure or prepayment.

Our account connection is:
Schwarze EQUESTRIAN UG
Iban: DE20 5226 0385 0001 7623 97
BIC: GENODEF1ESW

When you have made your selection, choose the desired size and color and click on “Add to shopping cart”. When you are done shopping, go to the shopping cart icon in the top right corner. Then select “Checkout” to pay by credit card, Klarna or prepayment.

Order confirmation emails are sent automatically after you place your order. If you have not received a confirmation email, please check your junk folder. If you cannot find anything there either, check your email address for possible spelling mistakes. If you have any queries or are unclear, you can always contact our customer service at info@schwarze-equestrian.com

We have made sure that the product photos on our website are as detailed and as true to detail as possible. However, there may be minimal color deviations depending on your screen resolution.

It is important that you take good care of your products to ensure they have a long lifespan.

All our textile products can be washed in the washing machine at max. 30 ° C.

We recommend washing all products individually, turned inside out where possible, without fabric softener or bleach, and stretching after each wash to bring the product back into shape.

We recommend using the supplied net to wash the brushing boots to help prevent any damage.

All Velcro straps should be closed for the wash cycle.

Please contact us, either by email at info@schwarze-equestrian.com or via social media.

We are constantly working to improve our products as well as our customer service and look forward to any feedback from our customers, be it positive or improvement suggestions.

If you have a complaint or a problem with one of our products or services, please do not hesitate to contact us. For this purpose, please contact us at info@schwarze-equestrian.com. We will then try to solve or fix your problem as quickly as possible.